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Make Email User-Friendly

by on October 17, 2013

David M. Cohen

Survey question:  How many emails do you get a day?  50?  500?  5,000?  For better or worse, email has become the default means of communications for most of us.  But how are we using this electronic tool?  Do we use the same “rules” and courtesies we use for voice communication?  My experience, and that of many people, is that email is used without considering “norms” and, as a result, has become a barrier, not an enabler, to our ability to exchange ideas and information.  By reviewing these four simple guidelines, you’ll have a much greater impact when using email.


We’re all very busy.  Finding the right balance between our professional and personal issues only makes the time we have even more valuable.  The speed with which information flows these days compresses our ability to synthesize and act on new information.  As a result, many…

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